Royel Saffron-Elaichi Chai

Shipping Policy

100% Free Shipping: We offer FREE Express Shipping on all orders across India with no minimum order value.

Order Dispatch: Orders are dispatched within 24 hours. Delivery usually takes 3–5 business days across India.

Cash on Delivery (COD): For COD orders, a non-refundable advance fee of ₹79 must be paid online to confirm your order. The remaining balance amount is payable in cash at the time of delivery.

Return & Replacement Policy

Non-Returnable Product: Being a consumable food product (herbal tea), our items are strictly non-returnable once delivered, and no cash refunds are provided.

Damage or Wrong Item Claims (Strict Conditions):

• 24-Hour Notice Window: Any claim for transit damage, missing item, or wrong product received must be reported within 24 hours of delivery. Claims made after 24 hours will not be processed.
• Mandatory Unboxing Video: A clear, unedited, uninterrupted Unboxing Video showing the sealed outer parcel being opened for the first time is 100% MANDATORY to process any claim.
• Verification Process: Once submitted via WhatsApp or email (orders@purepulsefresh.in), our team will verify the video and dispatch a replacement within 48 hours if eligible.