Return & Refund

At PurePulseFresh, we take care to ensure that every tea product is packed and delivered to you in good condition. Since our products are consumable items, returns are accepted only in specific situations as outlined below.

Eligibility for Return / Replacement

A return, replacement, or refund request may be considered only if:

  • The product received is damaged.

  • The product received is defective.

  • The product received is different from what was ordered.

  • The product has been damaged during transit.

Requests for reasons such as change of mind, incorrect product selection, or personal preference may not be eligible for return or refund.

Mandatory Reporting Period

Any issue with your order must be reported to us within 24–48 hours of delivery.

Requests received after this period may not be considered.

Unboxing Video & Photos

For damaged, defective, or incorrect products, customers are required to provide:

  • A clear unboxing video showing the package from the time of opening.

  • Clear photographs of the outer packaging.

  • Clear photographs/videos showing the damaged, defective, or incorrect product.

  • Order details or other information requested by our support team.

The unboxing video/photos are mandatory for verification of damage or incorrect delivery claims.

Replacement

Once the issue has been reviewed and verified by our team:

  • An eligible replacement will be dispatched within 24–48 hours after verification.

  • Replacement availability may depend on stock availability.

  • Customers may be contacted for additional information before the replacement is approved.

Refunds

If a refund is approved:

  • The refund will be processed to the original payment source.

  • Approved refunds are generally processed within 5–7 business days after approval.

  • The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Non-Returnable Situations

Returns or refunds will generally not be accepted for:

  • Change of mind or personal preference.

  • Incorrect product or quantity selected by the customer while ordering.

  • Products where the issue was not reported within the required 24–48 hour period.

  • Claims without the required unboxing video/photos.

  • Products that have been opened, used, damaged, or mishandled after delivery, unless the issue is verified as a delivery or product defect.

Wrong Product Received

If you receive a product different from the one ordered, please contact us within 24–48 hours of delivery with your order details and the required photographs/unboxing video.

After verification, PurePulseFresh will arrange an appropriate replacement.

Damaged Product Received

If your package or product arrives damaged, please document the condition of the package and product through photographs and an unboxing video and contact us within 24–48 hours of delivery.

Once verified, we will arrange a replacement or refund, as applicable.

Contact Us

For return, replacement, or refund-related assistance, please contact us:

Phone / WhatsApp: 8809124365
Email: oders@purepulsefresh.in

Please include your order number, registered contact details, photographs, and unboxing video when contacting us regarding an order issue.

PurePulseFresh
Registered Address: Shramjivi Nagar, Near PT Hospital, Bhagwanpur East, Muzaffarpur, Bihar – 842001